A decade bridging tech and business

Responsibilities

• ▹Managed day-to-day operations of a pediatric office, ensuring efficient processes and organising monthly educational sessions for parents.
• ▹Led the creation and ongoing refinement of the LittleDot program, overseeing project processes and driving continuous improvement.
• ▹Produced project documentation and handled B2B sales and marketing activities related to LittleDot.
• ▹Maintained high standards of customer service and client interaction throughout.
• ▹Served as web administrator for littledotapp.com, focusing on delivering a quality online experience.
• ▹Contributed to securing a significant financial investment in 2018, which resulted in hiring five full-time employees and funding further platform development.

Responsibilities

• ▹Led initiatives that improved operational efficiency and customer engagement across the organisation.
• ▹Played a key role in aligning processes with GDPR standards, collaborating with legal experts and integrating compliance into both app and web platforms.
• ▹Contributed to LittleDot's business development through project management, sales, and after-sales services, strengthening market presence.
• ▹Prepared accounting documentation, improving the efficiency of financial operations.
• ▹Oversaw a customer care platform serving both consumers and healthcare professionals, with a focus on enhancing overall user experience.
• ▹Contributed to web development efforts, delivering a reliable and accessible website.
• ▹Applied UX/UI design skills to make the website more interactive and engaging.
• ▹Created graphic design materials, including promotional leaflets, to clearly communicate the brand's message.
• ▹Executed SEO strategies and optimisations to boost the brand's online visibility.

Responsibilities

• ▹Implemented technical SEO improvements to expand the company's online presence and increase organic traffic.
• ▹Shared SEO knowledge with colleagues, including keyword placement strategies and the use of keyword research tools.
• ▹Contributed to every stage of the web page lifecycle, from initial development through deployment and ongoing optimisation aligned with business goals.
• ▹Prepared detailed monthly website performance reports and communicated findings directly with clients.
• ▹Managed ongoing client communication regarding website maintenance, maintaining high standards of client service.
• ▹Provided cross-departmental support, including assistance with presentations and technical guidance on Microsoft Office tools.
• ▹Created and designed marketing materials using advanced graphic design software to produce visually compelling promotional content.

Responsibilities

• ▹Implemented Google Tag Manager setups for analytics and campaign tracking
• ▹Set up regular and custom email campaigns
• ▹Managed company and client websites
• ▹Applied Python, PHP, JS, HTML, CSS skills